Office Location
Southern Star Agencia Maritima Inc.
Unit 610, I-Land Bay Plaza
Lot 1B Diosdado Macapagal Blvd.
Mall of Asia Complex, Pasay City
1300 Metro Manila
Philippines
Business hours: Monday to Friday, 8 am to 5 pm
Contact Information
For freight rate requests, service inquiries, shipment booking:
For Bill of Lading, Final Shipping Instruction, Arrival Notices:
For billing, payment, collection:
For vessel, terminal, equipment, container return:
Frequently Asked Questions
Do I need to book an appointment to pick up official receipt/s?
Official receipts may be picked up at our office without having to book an appointment. Issuance of receipts are from 9:00~11:00 a.m. and 1:30~4:00 p.m., Monday to Friday, except holidays. Your representative must present proof of payment along with a photocopy of their ID.
How do I have my container deposit refunded?
Please submit originals of the following documents to our office to initiate the processing of the container deposit refund:
Refund request letter based on our template (download) with the “wet” (handwritten) signature of the authorized signatory
Acknowledgement Receipt covering the container deposit
Company IDs of the letter signatory and representative authorized to receive the refund check
When will my container deposit be refunded?
We refund container deposits within thirty days of receiving a request with complete requirements (see above). We encourage our customers to register for a Container Ledger Account Phils., Inc. (CLA) subscription to receive refunds as fast as three days upon carrier approval. Please visit the CLA website for more details.
How do I apply as crew?
To apply as crew, please send applications to:
1582 Copernico St., Brgy. San Isidro
1234 Makati, Metro Manila
Email: recruitment@parola.com.ph
Telephone: +63 (2) 7739 5600
For all other inquiries, please reach us using the form below.